Telcos | ISPs Warned by DOJ on Internet Speed Transparency on Advertisements and Fair Usage Policy
Department of Justice issued an advisory telling telecommunication business firms to make their advertisement transparent and notify their consumers on their right to be informed with regards to the details of the internet and data services being offered to subscribers.
The 9th page advisory released on Wednesday by Office for Competition under the DOJ says that TELCOS COULD BE CHARGED WITH ADMINISTRATIVE CHARGES IF THEY ARE FOUND TO BREAK THE CONSUMER ACT AND PUBLIC TELECOMMUNICATIONS POLICY ACT ALSO KNOWN AS RA 7394.
The ISP - Internet Service Providers lure the consumers with affordable prices even though the internet connection speed provided was in reality than advertises. The telcos uses a lot of advertisement mediums such as posters, radios, TVs ads and Blog WEB posts the maximum speed level of the internet connection that they could provided, using the phrase 'up to _mbps; leading the subscribers to believe that they would actually have such internet speed, when in contrary, they get the opposite.
The OFC says that the TELCO firms must include the minimum speed, service reliability, details on data usage and additional charges and other conditions taht gives the consumers the right information before availing their services.
The companies tell the consumer the FAIR USAGE POLICY, also known as DATA CAP, on which is the limit of data a person can use even he is subscribe an 'UNLI' data PROMO.
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